A swap does not bounce when the deposit is a few coins short. If the wallet fee eats the tail, or you round down, the order can sit under the live minimum. Use this crypto swap min max amount checklist before you deposit: open a live YBEX order, read You send plus any min/max, size the broadcast so the arrived amount still clears the floor, and send that printed figure once. If the size is already wrong, stop.
Summary: Before you deposit, read min and max on the live YBEX order, not from a screenshot or yesterday’s quote. Size the wallet send so the amount that arrives still meets the printed minimum after network fees. Broadcast that exact You send figure once. If you already sent below min or above max, stop, save the Order ID and deposit TxID, and write only official support.
YBEX is an instant crypto exchange. On the YBEX swap widget you set You send / You receive, both networks, the recipient address, and Fixed or Floating, then accept Terms / AML / Privacy and tap Exchange. A standard homepage swap does not need an account. Confirm you are not located in, resident in, incorporated in, established in, or acting from the EU/EEA.
Min is the floor this order will accept. Max is the ceiling, if the rate screen returns one. If those labels are missing, treat printed You send as the figure to broadcast. Platform rates are indicative and can move in real time, so do not pay an old quote.
How to read min and max on the live YBEX order, not from an old quote
Do create the order first, then read the numbers on that screen. Don’t copy a min from a chat, a screenshot, or a previous ticket. Creating an order fixes the instruments, the deposit amount, the rate, and the destination for that ticket. The amount you commit to send is the printed You send figure (claimedDepositAmount in API docs). Copy the Order ID / Request Number before you leave the page.
Unused application forms auto-cancel after 15 minutes. If that timer already fired and you have not sent, don’t push coins at the dead address. Open a fresh order and read its min/max again. Fixed locks the rate when the order is created. Floating follows the market until completion. Pick the mode before you send, then read limits in that mode. For the mode choice, see the Fixed vs Floating crypto swap guide.
Do this: Read You send and any min/max on the live order you are about to pay. Don’t send to a cancelled 15-minute form or to a screenshot of another order.
How to subtract the wallet network fee so the arrived amount still meets the minimum
The amount that arrives at the YBEX deposit address is what matters, not the number you typed in the wallet. A network fee, often called gas, is the chain’s postage. Many wallets subtract that postage from the amount you enter. You can “send” a figure that looks above min and still land under it after the fee.
Do size the broadcast so the received amount meets the printed minimum. Don’t empty the wallet if the fee will clip the tail. For tokens (USDT on Ethereum is ERC-20; USDT on Tron is TRC-20), keep native coins for gas: ETH for ERC-20, TRX for TRC-20. YBEX does not publish a public coin-by-coin min/max table here, so don’t invent a round stablecoin floor.
A tiny test is useful before a large transfer, but that test must also clear the live min for its own order. Follow the test swap before a large crypto transfer on the same pair and networks, and send that test order’s printed amount.
Fee rule: Count postage in the wallet so the deposit address receives at least the printed minimum. Don’t treat the typed amount as the arrived amount.
How to send the printed amount once without rounding, splitting, or topping up
Do send exactly the printed You send amount in one broadcast to the deposit address copied from this order. Don’t round, don’t send “a bit less,” and don’t split across two wallets. Orders API v2 models deposits as a list that is usually 0 or 1 record if you made one transfer. A second send is not a self-serve way to combine up to the minimum.
Match ticker, network pill, address prefix, and memo or destination tag (an extra apartment-number field some assets need). Copy the deposit address from the live order. If the amount you want to move is above the shown max, do not dump the extra onto this address. Create a new order sized inside the live max, each with its own deposit address. Split before you send, not after. Don’t expect an automatic refund form because you almost hit the number.
Workflow:
Not EU/EEA → create a live YBEX order → read You send + min/max → subtract wallet fee → send the printed amount once → if the size is already wrong: STOP → official support with Order ID + TxID
Do this: One order, one amount, one transaction. Don’t top up a short deposit on the same address to “speed it up.”
When you already sent below min or above max: stop, save hashes, open official support
If the coins already left the wallet at the wrong size, stop. Don’t send a second deposit to the same address. Don’t open a new order that reuses this deposit address. Don’t talk to anyone who DMs you first.
Check the send-side explorer (the public receipt book for that chain) for address, network, and amount arrived. A TxID is the receipt hash. Collect Order ID, pair and networks, printed You send versus arrived amount, deposit TxID, and a status screenshot. Refresh with F5. Write official YBEX support or [email protected]. Official Telegram: t.me/ybex_io. Never share a seed phrase.
The YBEX Terms of Use (clause 6.5) say exchanges are processed within 30 minutes to 72 hours. That window is processing time, not a chance to top up. Ybex may refuse a request and return coins to the sender’s address with no additional fee. That is an operator action, not a Cancel button. For status after a confirmed deposit, use the stuck crypto swap order status checklist on the same Order ID.
Do this: Stop, save Order ID plus deposit TxID, write site chat or [email protected]. Don’t invent a second send as a fix.
Use this pre-send min/max checklist before you deposit
Run this list on the live order, then send. When every line matches, pay the swap on the YBEX widget. Don’t skip the fee line.
- Confirm you are not in the EU/EEA, set pair, both networks, Fixed or Floating, and the destination, then accept Terms / AML / Privacy and tap Exchange.
- On this live order, read You send and any min/max shown. If the unused form is past 15 minutes and cancelled, create a new order instead of sending.
- In the wallet, subtract network fee / gas so the amount that arrives at the YBEX deposit address is not below the printed minimum. Leave native gas for tokens.
- Match ticker, network, address prefix, and memo or tag. Copy the deposit address from this screen. If your intended size is above the live max, create a smaller order instead of sending the excess here.
- Send exactly the printed amount in one broadcast. Save the Order ID and the send-side TxID. Don’t round, split, or follow up with a top-up.
- If the size is already wrong, stop. Don’t send again. Check the explorer, then write official support with Order ID, printed versus arrived amount, deposit TxID, and a status screenshot.
| Situation | What the order needs | Do | Don’t |
|---|---|---|---|
| Below min | Arrived amount is under the printed floor | Stop. Save Order ID + TxID. Open official support | Don’t add a second deposit to the same address |
| Above max | Sent more than the live ceiling | Stop. Same packet to official support | Don’t dump extra coins hoping they merge |
| Inside the band | Arrived amount matches printed You send | Wait on this order. Refresh with F5 | Don’t create a second order for the same coins |
Verdict: The source of truth is the current YBEX order. Send that printed amount once, after a fee buffer so the arrived coins still clear min. Wrong size already on-chain: stop and use official support, not a second transfer.
Frequently asked questions
What if I send less than the YBEX minimum?
Stop. Do not send a second deposit to the same address. Save the Order ID and the deposit TxID, then open site chat or [email protected]. Do not assume the swap will complete or that a refund is automatic.
Does the wallet network fee count toward the swap minimum?
The amount that arrives at the YBEX deposit address is what matters. If your wallet deducts fee from the amount you typed, the order can land under min even though you “sent” enough. Size the broadcast so the received amount meets the printed minimum.
Can I add a second deposit if the first was below min?
No, not as a self-serve fix. API v2 models deposits as usually one transfer. Ask official support first. A second send can create a second mess, not a combined order.
Where do I read min and max on a crypto swap?
On the live YBEX order or widget for this pair, network, and rate mode, not from a blog table or a screenshot. If min/max are not labeled, broadcast the printed You send amount.
What if my amount is above the maximum?
Do not dump the extra onto the same deposit address. Create a new order sized inside the live max, or split into new orders each with its own deposit address.
Can I reuse yesterday’s quote?
No. Rates are indicative and can move in real time. Create a fresh order and send only that order’s amount and address. An unused form auto-cancels after 15 minutes.
I already sent the wrong size and someone DMs me on Telegram. What should I do?
Ignore the DM. Use the order page, official site chat, or [email protected]. Never share a seed or pay a “recovery fee.”
Disclaimer: The material in this article is not financial or investment advice. Everything stated here reflects the author's personal view and should not be treated as a recommendation to trade or invest. We make no warranties regarding the accuracy, reliability or completeness of the information presented. Cryptocurrency markets are highly volatile and can move unpredictably. Before committing any funds, every investor, trader or crypto user should study several independent sources and check the regulations that apply in their own jurisdiction.