YBEX says your swap is “Executed,” yet the receiving wallet still looks empty. Do not send again. Copy the payout TxID, open it in the explorer for the network you were meant to receive on, and compare the status, recipient, asset, amount, and memo or tag with your order. This check separates a real network delay from a wallet display problem and gives you useful evidence if support needs to investigate.
Summary: An Executed order means YBEX sent the payout, but your wallet can update separately. Verify the payout TxID in the destination network’s explorer. If it is pending, wait; if it failed, cannot be found, or does not match the order, save evidence and contact official support.
A blockchain explorer is a public search page for a crypto network. Think of it as a parcel tracker: the TxID is the tracking number, while the explorer shows where the transfer went and whether the network accepted it. A swap has two hashes: your deposit to YBEX and the payout to your address. Check them separately without connecting a wallet or sharing secret recovery words.
Save the order details before you inspect the wallet
Start with the YBEX order page or Exchange History. Save the Request Number, also called the Order ID, and confirm that the status is “Executed.” YBEX uses that status when the exchange is complete and funds have been sent to the recipient details in the order. A blank wallet balance is not proof that no payout exists.
Keep these identifiers apart. They look similar because they are long strings, but they answer different questions:
| Identifier | What it identifies | Where to use it |
|---|---|---|
| Order ID or Request Number | The swap record inside YBEX | Use it on the order page and in a support request. |
| Deposit TxID | Your payment to the YBEX deposit address | Search it on the network from which you sent funds. |
| Payout TxID | The withdrawal from YBEX to your receiving address | Search it on the network on which you expected to receive funds. |
Do not paste the Order ID into an explorer. It searches blockchain records, so it needs a TxID, also called a transaction hash. The deposit TxID cannot prove what happened on the receiving side. Use the payout TxID for that check.
Workflow:
Executed order + Order ID → payout TxID → destination network explorer → status → recipient + asset + amount + memo or tag → wait for the network or contact support with evidence
How to copy the payout TxID from an Executed YBEX order
Use the transaction link or hash on the order summary page. It may also appear in Exchange History or the exchange email. Look for the receive-side withdrawal, not your original deposit.
- Open the completed YBEX order or its entry in Exchange History.
- Copy the Order ID and record the exact status shown on the page.
- Find the withdrawal or payout transaction in the receiving section.
- Copy the full payout TxID without shortening its beginning or end.
- Write down the receive asset, receive network, address, amount, and memo or tag from the order.
- Open the explorer for that receive network and paste the payout TxID into its search field.
- Compare every visible transaction field with the order before deciding what happened.
Check that the hash is complete
A copied hash should have no spaces or missing characters. Use the copy control beside the payout record. If search returns nothing, paste the value into a plain note, remove surrounding spaces, and copy it again. Do not retype a long TxID.
How to open the destination-network explorer, not the send chain
The asset name alone is not enough. USDT, for example, can travel on several networks. TRC-20 means a token moving through the TRON network, while ERC-20 means a token moving through Ethereum. They are separate rails. A TRON payout will not appear in an Ethereum explorer even when the token ticker is USDT in both places.
Handle a “not found” result without guessing
“Not found” does not by itself mean failed. Confirm that you copied the payout TxID, that the explorer matches the receive network, and that the hash is complete. A new record may also take time to appear. If it remains unresolved, save the hash, network, and a screenshot. Do not send again or let anyone connect to your wallet.
Checklist: match status, recipient, asset, amount, and memo
Finding a transaction page is only the start. Read its outcome. “Pending” or “Unconfirmed” means the network has seen the transfer but has not made it final. “Success” or “Confirmed” means the network accepted it. “Failed” or “Reverted” means a record exists, but the intended action did not complete.
Compare the recipient with the receive address saved in the original YBEX order. Check the first and last groups, then inspect the middle if anything differs. Do not use an address from a newer order or old screenshot.
For a token, read the token transfer row as well as the main header. The main row may show the network’s native coin used to process the action, while the token row shows the asset you expected. Confirm its ticker and contract reference where shown.
Compare the receive amount with the order. A page can show the payout, a network fee, and other values. Record each field instead of adding them together or assuming every number should match the quoted amount.
Check a memo or destination tag for custodial recipients
A memo or destination tag is an extra account label. A platform may give many customers one shared blockchain address, like an apartment building with one street address. The tag is the apartment number that assigns the deposit to you.
For an exchange or hosted recipient, compare the memo or tag in the order, transaction, and deposit instructions. If it is missing or different, save the payout TxID and contact that platform about account crediting. Do not share a seed phrase or private key.
Choose whether to wait or contact support from the explorer result
Let the receive-side evidence choose the next action. Refreshing a wallet repeatedly cannot change an on-chain status, meaning the status recorded by the network itself. Sending again can create a second, unrelated transfer and make the problem harder to explain.
| What the explorer shows | What it means | What to do |
|---|---|---|
| Pending or unconfirmed | The payout was published, but the network has not finalized it. | Wait and recheck the same TxID. Do not send again. |
| Failed or reverted | The record exists, but execution was unsuccessful. | Save the explorer URL and give YBEX the Order ID plus payout TxID. |
| Success, but recipient differs | The on-chain destination does not match the address you expected. | Compare it with the original order and report the mismatch promptly. |
| Success and all fields match | The network accepted the payout to the recorded destination. | Refresh or rescan the wallet, select the correct token and network, or check the receiving service’s deposit history. |
| No result after hash and network checks | The hash may not yet be visible or needs investigation. | Save the exact search result and ask YBEX to verify the payout record. |
A wallet is a viewer, not the blockchain itself. It may hide a token until you select the correct network or add that token to the view. A hosted exchange may also wait before crediting an account after the network shows success. Check its deposit history and memo or tag before blaming the payout.
When the payout failed, remains unresolvable, or differs from the original order, use official YBEX support. Send evidence, not secrets. YBEX uses third-party networks and does not act as a custodian, as explained in the Terms of Use, so the explorer and the receiving service can show separate parts of the same journey.
Keep the Order ID, both TxIDs, explorer URL, receive details, and screenshots in one note. Redact unrelated balances. Never include recovery words, a private key, password, one-time code, or remote-access invitation. For a future exchange, create a fresh order through ybex.io and copy its new address and network rather than reusing old details.
Frequently asked questions
What if YBEX says Executed but the explorer shows nothing?
Confirm that you copied the payout TxID, the explorer matches the receive network, and the hash is complete. If no result appears, save the search screen and ask official YBEX support to verify the record.
Which explorer should I use for TRC-20 versus ERC-20?
Use a TRON explorer for TRC-20 and an Ethereum explorer for ERC-20. These labels name separate networks carrying the token. Follow the receive network printed on the order.
Does a confirmed payout mean my wallet must already show the balance?
No. It means the network accepted the transaction to the displayed recipient. Refresh or rescan the wallet, choose the correct network, and show the token. For a hosted service, check its deposit history.
Do I need a memo or destination tag to see the credit?
You may need one when a hosted platform gives many users the same address. Compare the order with its deposit details. If the memo or tag is missing or different, contact that platform with the payout TxID.
Can I use the deposit TxID to verify the payout?
No. The deposit TxID proves your send to YBEX. The payout TxID proves the withdrawal to your recipient. Save both, but search each on its own network’s explorer.
What should I send support when a payout does not match?
Send the Order ID, both TxIDs, explorer URL, receive network, expected address, amount, memo or tag, and a screenshot. Never send recovery words, private keys, passwords, or wallet access.