You already deposited, then the instant exchange asked for ID after you sent coins. Do not upload a passport in a chat and do not pay the same amount twice. This instant swap KYC document checklist after deposit shows how to confirm a real YBEX kyc hold, pack only the named jpeg or png files, submit them through AMLBot Forms, or ask official support for the refund path to the original sender address if you refuse.
Summary: If an instant exchange asked for ID after deposit, open the official YBEX order page yourself. Confirm a real kyc or AML hold, not a still-confirming deposit and not a messenger DM. Send only the named jpeg or png files through AMLBot Forms. If you decline verification, ask support for the refund path to the original sending address; do not create a second order or pay an unfreeze fee.
YBEX is an instant crypto exchange. Homepage lines about converting without verification are marketing. The YBEX Terms of Use say AML and KYC checks are mandatory for certain transactions. KYC is who you are (usually a government ID). AML is where the coins came from. Creating an order is consent that a review can hold the asset on balance. The service is not available to persons in the EU/EEA.
How to confirm the KYC request is official, not a Telegram or WhatsApp DM
Do open the saved YBEX order page or Exchange History yourself. Don’t tap a “verify now” link from a chat that wrote first. Match the Order ID (the unique ticket: pair plus recipient address) on a page you opened. Official channels: the order page, Live Chat, [email protected], and AMLBot Forms named in the YBEX AML Policy. The public Telegram t.me/ybex_io is a news channel, not a KYC upload inbox. Swaps are not done in messengers or bots.
The FBI treats an unsolicited “exchange employee” who asks for ID or login as a hang-up: open the official site yourself (IC3 impersonation PSA). Full map: fake crypto exchange support checklist. Don’t upload an ID into a DM.
Do this: Re-open ybex.io from a bookmark you trust. Don’t treat an inbound Telegram or WhatsApp KYC form as the case.
How to separate a still-confirming deposit from a real kyc AML hold
A confirmed deposit on an explorer is a public receipt that the send-side network accepted your coins. It is not AML clearance. YBEX Orders API v2 lists states including created, kyc, trading, withdraw, and refund. Treat kyc as a compliance hold, not “blocks still confirming.”
| Signal | What it is | Do this |
|---|---|---|
| Order page, Live Chat, [email protected], or AMLBot Forms asks for ID / selfie / source of funds; state is kyc | Real KYC / AML hold after deposit | Assemble only the named files. Don’t open a second swap. |
| Telegram or WhatsApp: “upload your passport” or “pay an unfreeze fee” | Scam DM, not the upload path | Stop. Open the order page yourself. Don’t send files or coins. |
| Explorer still pending; no official document list | Slow deposit, not this guide | Wait. Don’t upload a passport “just in case.” See the stuck swap order-status checklist. |
Verdict: Upload files only when the official YBEX case already asked. Don’t use homepage “instant” copy or the 30 minute to 72 hour window as an AML-freeze timer. A freeze can last until full KYC. Don’t create a second order or resend the same amount.
Instant swap KYC document checklist: assemble only the named ID, selfie, and source-of-funds files
Do read the named list, then stop. The live English AML Policy may request email, a photo of an identity document, and a selfie with liveness (a live photo proving you are the person on the ID). Extra documents, source-of-funds, or enhanced due diligence (EDD) appear only if asked. Use jpeg or png. Don’t crop ID corners, don’t filter the selfie, and don’t attach extra statements. Terms 3.2: do not provide false information. Follow a handwritten-note request if the letter names it.
- Read the official named list and stop if a messenger shows a different list.
- Collect only named items: usually email, ID photo, and liveness selfie; source-of-funds files only if asked.
- Export jpeg or png, use a current ID, keep four corners visible, and skip selfie filters.
- Match the legal name on the ID; for source of funds use only the file types the letter named.
- Refuse seed phrases, private keys, 2FA codes, remote-access apps, a “verification deposit,” or an unfreeze fee.
- Upload through AMLBot Forms or the official AML Policy path, not as an attachment to a stranger.
- Save Order ID, deposit TxID, timestamp, and a screenshot of the official list.
- If you decline KYC, ask official support for the refund path to the original sending address. Do not open a second order.
Workflow:
Official order page (not a DM) → confirm kyc vs still-confirming deposit → named files only → AMLBot Forms jpeg/png → wait review → resume or refund to original send address if offered → never seed, unfreeze fee, or second deposit
Upload on AMLBot Forms when the AML Policy points there. Don’t email an ID pack to an unmatched address or publish the passport in the public Telegram channel. Attach a public email to the order once if asked. Send the named jpeg or png set once; don’t pad the pack.
Avoid seed phrases, 2FA codes, private keys, and unfreeze-fee scams
A seed phrase rebuilds the wallet. 2FA codes are one-time numbers from your authenticator app. None of these, and no private key, are KYC documents. The English AML Policy lists email, ID photo, and liveness, plus extra documents as requested. It does not ask you to empty the wallet into a “recovery” address. Don’t pay an unfreeze fee from chat, don’t install a “verification” app from a DM, and don’t type seed words to “prove ownership.” Close the chat and reopen the official order.
Do this: Treat seed, keys, 2FA, remote access, and unfreeze invoices as stop signs. Don’t send them to release the swap.
How to ask for a refund path if you decline verification, without a second order
Do write official Live Chat or YBEX support ([email protected]) with Order ID, deposit TxID, and a clear line: you decline KYC and want the refund path confirmed to the original sending address. Don’t invent a new payout address or open a second widget order while this one is in review.
Don’t copy another instant exchange’s 24-hour refund clock. On YBEX, blocked assets return only after a successful AML review. Assets that fail AML are not exchanged or refunded. AML-case return needs full KYC. Silence for 30 calendar days after a request can close return. A freeze can be indefinite until full KYC when risk is treated as higher than 40% or listed labels apply. After a positive review: resume at market rate within 36 hours of consent, original payout details only; or refund to the original send address with a 5% fee (not exceeding the liquidity-provider or blockchain fee), in 7 business days. If the liquidity provider (the partner that fills the swap) freezes funds or an authority seizes them, return can be impossible. Document review may not exceed 30 days when there is no liquidity-provider freeze.
Do this: Ask once, in the official ticket, for the refund path to the original send address. Don’t send a second deposit.
Checklist for one evidence pack: Order ID, deposit TxID, timestamps, official request screenshot
Keep one ticket. Don’t open three chats with the same story. Don’t paste the passport into a public channel.
- Order ID, pair, both networks, and exact deposit amount.
- Deposit TxID, explorer URL, and original sending address.
- Screenshot of the official document list, with date and time.
- Upload confirmation, reply dates, and whether you accepted review or declined KYC.
Do store that pack locally. Don’t resubmit the same ID daily. After a positive review, pick resume or refund using only original details. When this hold is closed, create a fresh order on the YBEX swap widget and copy the new deposit address from that screen only. Don’t reuse the frozen order’s deposit address.
Do this: One evidence pack, one official ticket, original addresses only. Don’t start a second swap to skip review.
Frequently asked questions
Does YBEX always ask for KYC?
No. Homepage copy can say you convert without verification. Terms 2.7 still make AML and KYC mandatory for certain transactions. Don’t treat any swap as ID-free forever.
What source-of-funds files should I send for a crypto swap AML hold?
Send only what the official request named. Industry packs often include exchange statements, purchase receipts, wallet history, invoices, and TxIDs. Extra files do not speed review.
Can I get a refund if I refuse KYC on a no KYC swap that requested verification?
Ask official support. Don’t assume a 24-hour return. Return needs a successful AML review and full KYC. After a positive review, a refund goes to the original send address, 5% fee, 7 business days.
Is a Telegram KYC upload link real?
Not until you opened it from ybex.io or AMLBot Forms named in the AML Policy. Don’t follow a KYC link from an unsolicited chat. Never upload a passport in WhatsApp or Telegram.
My deposit is confirmed on the explorer. Why is it frozen?
Confirmation is not AML clearance. During review the asset is held on balance. Don’t send a second deposit.
How long will document review take, and can I change the payout address after I pass?
Review may not exceed 30 days if the liquidity provider has not frozen the funds. The freeze until full KYC can be indefinite. Resume uses original payout details; otherwise refund goes to the original send address.
Disclaimer: The material in this article is not financial or investment advice. Everything stated here reflects the author's personal view and should not be treated as a recommendation to trade or invest. We make no warranties regarding the accuracy, reliability or completeness of the information presented. Cryptocurrency markets are highly volatile and can move unpredictably. Before committing any funds, every investor, trader or crypto user should study several independent sources and check the regulations that apply in their own jurisdiction.