Question: Why haven’t I received my funds after attempting an exchange through Telegram, a Telegram bot, a forum, Skype, Whatsapp or Viber? Answer: It is highly likely you have encountered a fraudulent scheme. Ybex processes all exchange operations exclusively through the official application form on our website. We never conduct exchanges via Telegram, Telegram bots, … Read more

When you receive Bitcoin, it’s not instantly usable. Bitcoin needs “confirmations” from the Bitcoin network to be valid and secure. This prevents fraud, like someone trying to spend the same Bitcoin twice. How it Works: Transaction Broadcast: Your Bitcoin transaction is sent to the network. Miners and Blocks: “Miners” group transactions into “blocks.” Confirmation = … Read more

What is a Destination Tag or Memo? A Destination Tag, also referred to as a Memo or Payment ID, serves as a supplementary identifier for cryptocurrency wallets or accounts. These identifiers are implemented to ensure precise routing of funds, particularly within exchange platforms that utilize shared wallet infrastructure. Shared Wallets: Some cryptocurrency exchanges use a … Read more

Question: The website is not displaying correctly. What should I do? Answer: If you are experiencing display problems with the Ybex website, please try the following troubleshooting steps in order: 1. Hard Refresh the Page: Press the “Ctrl” and “F5” keys simultaneously (or “Cmd” + “Shift” + “R” on a Mac). This performs a “hard … Read more

Ybex is available around the clock, 24 hours a day, 7 days a week. Our automated system ensures you can make exchanges at any time, without interruption.

Question: Do I need to register an account to use Ybex? Answer: No, registration on Ybex is optional. You can use our exchange services without creating an account. However, registering offers significant benefits! By creating an account, you’ll gain access to: Cumulative Discount Program: Benefit from increasing discounts on your exchange fees as you use … Read more

Find Answers to Frequently Asked Questions Here

Ybex is committed to cooperating with competent authorities and will make its best efforts to gather and furnish requested information to the maximum extent permissible and practicable. However, Ybex provides no warranties and assumes no liability regarding the accuracy, adequacy, or completeness of any information provided in response to a law enforcement request. Please acknowledge … Read more

To ensure prompt and efficient processing of information requests from authorized law enforcement officials, each request must include the following information. Incomplete requests may experience delays. 1. Law Enforcement Agency Details: Name of Law Enforcement Agency: Please provide the full official name of your agency. 2. Officer Authorization and Identification: Proof of Authority: Submit official … Read more

For critical situations involving imminent risk of death or serious physical harm to an individual, please follow these instructions. To ensure immediate attention for truly time-sensitive emergencies, please clearly indicate “URGENT REQUEST” in the subject line of your email. This will help us prioritize your inquiry and respond as quickly as possible.

Ybex is committed to processing lawful requests from law enforcement agencies across all jurisdictions. We handle all requests in accordance with our Terms of Use, Privacy Policy, and all applicable laws and regulations. Preferred Method of Submission: To ensure efficient processing, Ybex prefers to receive all types of law enforcement requests via email at: info@ybex.io

Ybex.io is committed to cooperating with legitimate law enforcement inquiries. We respond to official requests from law enforcement agencies when they are submitted by authorized law enforcement officers and accompanied by the necessary documentation verifying their authority. This section provides guidance for authorized law enforcement officials on how to properly submit inquiries and contact Ybex.io … Read more

You can readily access the transaction link, also known as the transaction hash, through several locations provided by Ybex: On our Website: Immediately after a successful exchange, the transaction link is generally displayed on the confirmation page or within the transaction summary presented on our site. Within Your Personal Account: By logging into your Ybex … Read more

Question: My Bitcoin transaction on the Bitcoin network has now received the required confirmations, but this happened after the time limit for confirmations expired and my application was automatically cancelled. What should I do now? Answer: We understand that your Bitcoin transaction has now been confirmed on the blockchain, but unfortunately, this confirmation occurred after … Read more

Question: Why is my Bitcoin transaction taking so long to confirm? Answer: Bitcoin transaction processing times can vary. Delays in confirmation are usually due to a couple of common factors within the Bitcoin network: Network Congestion: The Bitcoin network has seen a significant increase in usage. More transactions are being sent across the network than … Read more