Bitcoin (BTC) Transaction Confirmed After Application Cancellation

Question: My Bitcoin transaction on the Bitcoin network has now received the required confirmations, but this happened after the time limit for confirmations expired and my application was automatically cancelled. What should I do now?

Answer: We understand that your Bitcoin transaction has now been confirmed on the blockchain, but unfortunately, this confirmation occurred after our system’s time limit for receiving confirmations had passed, resulting in the automatic cancellation of your initial application.

What happened and why?

Our system has a built-in timeframe to ensure timely processing of exchanges. If a Bitcoin transaction doesn’t receive the necessary confirmations within this timeframe, the application is automatically cancelled to prevent delays and potential issues. In your case, the Bitcoin network may have taken longer than expected to confirm your transaction, leading to this situation.

What to do next:

Don’t worry, your funds are likely still recoverable! Since your transaction is now confirmed on the Bitcoin blockchain, we can investigate and assist you in resolving this.

Please immediately contact our online support team. You can find the chat link directly on our website.

When you contact support, please provide them with:

• Your application details: If you have your application number or any other identifying information, please provide it to the support agent.
• Transaction Hash (TxHash): If you have the transaction hash for your Bitcoin transaction, this will greatly assist in the investigation.

Our support team will then be able to manually review your case, verify the confirmed Bitcoin transaction, and guide you on the necessary steps to resolve the cancelled application and ensure your exchange is processed or your funds are appropriately handled.