Website Display Issues

Question: The website is not displaying correctly. What should I do?

Answer: If you are experiencing display problems with the Ybex website, please try the following troubleshooting steps in order:

1. Hard Refresh the Page:

• Press the “Ctrl” and “F5” keys simultaneously (or “Cmd” + “Shift” + “R” on a Mac). This performs a “hard refresh” and forces your browser to reload the page, bypassing the browser cache.
• Check if the issue is resolved after the refresh.

2. Clear Browser Cache:

• Your browser’s cache sometimes stores old website files which can cause display problems. Clearing your cache can often fix this.
• Refer to your browser’s help documentation for instructions on how to clear the cache and browsing data for your specific browser (e.g., Chrome, Firefox, Safari, Edge).
• After clearing the cache, restart your browser and revisit the website.

3. Try a Different Browser:

• The issue might be specific to your current browser.
• Try opening the Ybex website in a different web browser (e.g., if you’re using Chrome, try Firefox or Edge).
• If the site displays correctly in another browser, the issue might be with your original browser’s settings or extensions.

4. Contact Support:

• If the problem continues after trying all the above steps, please contact our support team for further assistance.
• You can reach our support team through the “Support” section on our website.
• Please provide us with details about the issue you are experiencing, the browser you are using, and the troubleshooting steps you have already tried. This will help them diagnose and resolve the problem more efficiently.