Question: I entered incorrect recipient account information and my funds haven’t arrived. What should I do? Answer: We understand this is a frustrating situation. Please be aware that if incorrect recipient account details were provided during the application process, unfortunately, we are unable to reverse or refund the transaction. Due to the irreversible nature of … Читать далее

Question: Where can I find the transaction link for my exchange? Answer: You can locate the transaction link (also known as the transaction hash or TxHash) in several places: On our Website: Often, the transaction link is displayed immediately after you complete the exchange process on our site. Look for a confirmation page or a … Читать далее

This section provides information about transactions processing on our platform.

INTRODUCTION 1.1. This POLICY («Policy») applies to all personal data of Users that the Ybex Platform («Platform») may receive from Users during their use of the Platform. 1.2. Using the Platform, including registering an account on the Platform, means the User’s unconditional consent to this Policy and the terms of data collection and processing specified … Читать далее

This section provides access to important project documentation. Here you will find all the necessary legal documents pertaining to our platform and services. For Technical Support: If you encounter any technical issues or have questions regarding the platform’s functionality, please don’t hesitate to contact our dedicated support team. Partnership and Collaboration Inquiries: For all partnership … Читать далее

Question: Can I cancel my application after submitting it? Answer: No, application cancellation is not possible once the exchange process is complete. Due to the nature of cryptocurrency transactions and the automated nature of our service, all exchanges are final and irreversible. Important Considerations: Funds are non-refundable once the exchange is completed. Double-Check Your Details: … Читать далее

You can easily track the status of your exchange application at any time. We provide three convenient ways to do this: 1. Through Your Personal Dashboard (Only for Registered Users): Login to your account on our website. Navigate to the «Exchange History» section. Here you’ll find a list of your applications with details including: Request … Читать далее

Question: How long do I have to proceed with an exchange application? Answer: You have 15 minutes to complete the exchange process. If the application is not created within this timeframe, it will be automatically cancelled for security and efficiency reasons. What happens if the time runs out? If your application is cancelled due to … Читать далее

Question: How long does it take to process my application? Answer: Our exchange process is fully automated. Typically, applications are processed within 1 to 20 minutes after your payment is confirmed. Please note that processing time can vary and may be slightly longer for larger exchange amounts.

Find answers to common questions about using exchange applications within this section.

Become our partner and start earning today! Our referral program is transparent and straightforward: you’ll receive 20% of our revenue generated from every exchange made by the users you refer. Affiliate payouts are automatically processed once your commission balance reaches $10. Keep track of your referrals’ performance in real-time, directly from your account. For comprehensive … Читать далее

Welcome to Ybex.io! These Terms of Use (referred to as the “Terms”) establish the legal agreement between you (“User”, “you”) and Ybex (“we”, “us”, “our”). By accessing or using the services provided by Ybex, including the website (“Platform”) and any related applications, you agree to comply with these Terms. 1. Acceptance and Modifications 1.1 These … Читать далее

Introduction At ybex.io, we prioritize the prevention of illegal activities, such as money laundering and terrorism financing, through strict adherence to Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations. This policy reflects our commitment to transparency, legal compliance, and maintaining the integrity of our services. Purpose and Scope This policy is designed to mitigate … Читать далее