Incorrect Recipient Account Details

Question: I entered incorrect recipient account information and my funds haven’t arrived. What should I do?

Answer: We understand this is a frustrating situation. Please be aware that if incorrect recipient account details were provided during the application process, unfortunately, we are unable to reverse or refund the transaction.

Due to the irreversible nature of cryptocurrency transactions on the blockchain, once funds are sent to an address, they cannot be retrieved by us.

What We Can Do To Assist:

All we can do is provide you with the transaction details, including the recipient address to which the funds were sent. You can use this information to:

• Verify the Recipient Address: Double-check if there was a minor error in the address you entered.
• Contact the Recipient (If Possible): If you recognize the incorrect address or it belongs to someone you know, you may attempt to contact them directly to explain the situation. However, we cannot guarantee the recipient’s cooperation.

Important Reminder:

We strongly emphasize the critical importance of carefully and accurately entering all recipient account details before confirming your exchange application. Please double-check all information to avoid such situations in the future. Ybex is not responsible for funds sent to incorrect addresses due to user error.